Thatscustomerfocus...

"This Book will help you retain customers, build customer loyalty, create sustainability, become customer-focused and deliver exceptional customer service | That's Customer Focus. This book provides information on how to create a customer-focused organization, improve customer service,  retention, loyalty, customer satisfaction,  job satisfaction, listening  to the customer, service training and more.   Buy Now | Workshops |  Free Articles | Privacy Policy | Terms of Service | The Series | Companion | Contact Us  |  Members Only | Useful Links   Deliver Exceptional Service, Retain Customers, Earn Customer Loyalty, Create Sustainability, and Become a Customer-Focused Organization from the inside-out: "That's Customer Focus !" Get the facts on why customer focus is a winning business strategy and use the detailed instructions in this book to transform your organization into one which is truly customer-focused! Customer Focus is an aligned, organization-wide and unwavering  commitment to service excellence, leading to customer loyalty and advocacy. The result is sustainable profitability. In a Customer-Focused organization, Leadership, Processes and People are customer-aligned. This requires three things: Every action is shaped by a relentless commitment to meeting and exceeding customer expectations regarding product and service quality. Customer touch points and supporting internal processes are constantly evaluated and improved to meet or exceed those expectations. Every employee understands what he/she must do in order to maintain and add value to every relationship with both the paying customer and those within the organization that rely on them for the work they do. That's Customer Focus! guides you through what you need to know and all of the steps you need to take in order to achieve these three things and maximize customer focus throughout your entire organization. We now have workshops  as well. See below.                           Based on 20 years of hands-on practical expertise and extensive research of proven best practices, this book will enable you to develop and implement a comprehensive action plan for embedding customer focus throughout your entire organization, department or team. "This book outlines a winning strategy for embedding customer focus throughout your organization."  - Eric F., Toronto We explain how to use proven "customer focus" best practices so you can: create long-term customer retention and loyalty, continually listen to the voice of the customer, create a long-term loyalty-based revenue stream, align your systems, people and processes with what your customers value, differentiate your organization through the delivery of exceptional service and attract new business, improve employee performance, retention and morale. Containing 200 81/2 X 11 pages you will find: real situational examples and case studies, actual stories which describe customer-focused excellence, detailed explanations and examples of how to implement each best practice, clear easy-to-follow, step-by-step instructions, reproducible assessment, planning, management and evaluation forms and tools. A detailed listing of the specifics of what you will be able to do as a result of reading this book is provided below. We have also provided research data, testimonials, rationale, and more details about this great book on this page. I hope you will find our books and this web site interesting and helpful. Check out the details below about That's Customer Focus and if you have the time check out The Customer Focus Companion, our Customer Focus Workshops, Free Online Assessment, and Articles about Customer Focus ... And if you are so inclined, please consider purchasing a copy of this book. If you get your customers' experience right, especially in this unsettled economy, they will reward you with a greater share of their wallets now and in the future. Thanks for your time. "If you really want to understand how to create and sustain Customer Focus, this book is worth every penny."-Thomas W., Texas "This book avoids theory and focuses on the practical. It provides tools and detailed processes you can use immediately. It's an excellent resource!" - Beth D., Perth Containing 200 (8½ X 11) pages, this book is a tremendous value. Our e-Book version is only $24.95 . Save 15% if you buy this month! Now get the eBook for only $21.20 And, when you purchase our e-book you also get a 60 day money back guarantee which is as follows: . "ClickBank sells our products - they are a trusted online retailer specializing in digitally delivered products.". ClickBank will, at its option, replace or repair any defective product within 60 days from the date of purchase. After 60 days all sales are final. ClickBank does reserve the right to alter or revise its return policy at any time." Prefer a paperback version of the book? This book is also available through Amazon.com for only $29.95 What else is on this page? Click on any of the topics from the menu below. If we have not covered something, send us an email or use our online chat feature. We will be happy to be of service. 1. What Specifically Will This Book Enable You to Do? 2. Top Ten Reasons Why this Book is Worth Your Consideration 3. What is Customer Focus and What Are the Benefits to You? 4. Why Customer Focus and Why Now? 5. Testimonials 6. How Customer Focused Are You? 7. About the Authors 8.  That's Customer Focus - Table of Contents         1.  What specifically will this book enable you to do? Using this 200 page resource, you will be able to develop and implement a detailed action plan for how you will maximize customer focus throughout your entire organization, department or team. At the very least You will be able to: Establish a clear vision of what customer focus means in your unique organization. Understand the financial advantages and consequences associated with implementing a customer focus strategy and build a business case for this strategy. Understand the enormous impact of customer expectations on your business and be clear about what it takes to wow customers into becoming your biggest loyal fans. Use the fully detailed techniques and approaches for listening to the voice of the customer and use this information to create value and customer loyalty. Trace the flow of your customers through your organization (Map your customers’ journey) so you can identify and implement leveraged changes which will have the greatest impact on your customers’ perceptions of your business. Establish and reinforce customer-focused service values and standards throughout your organization. Strengthen internal “service” cooperation and partnering in order to ensure that all you employees work towards ensuring every customer experience is a positive one. Understand the leadership skills managers and supervisors must employ in order to in create and sustain a customer-focused environment. Determine what training your staff will need in order to become customer-focused and how to do it. Use service recovery (when things go wrong) pro-actively to create customer loyalty. Determine what to measure in order to sustain a customer-focused environment. Understand the impact your current systems, policies and procedures have on your employees’ ability to focus on the customer and determine what is required to align these to at the very least meet customer expectations. Create and implement a customer focus strategy that works. All of this is accomplished through the use of stories, case studies, real world examples, detailed straight-forward explanations, application exercises, job aids, worksheets, planning tools and more. So why not get your copy right now! "This book outlines a winning strategy for embedding customer focus throughout your organization."  - Eric F., Toronto If you wait for economic conditions to improve, that will probably be too late. The best time to start is right now.   Return to Topic Menu Return to Top     2.  The Top Ten Reasons Why This Book is Worth Your Consideration We know you want value for your hard earned cash and you need a good reason before you spend it. Here are ten good reasons based on several independent research studies. X.   Between 85% and  95% of senior business leaders believe that the next competitive differentiator is Customer Experience.  Implementing a comprehensive Customer Focus Strategy will give you a unique competitive advantage. "Great book! We spend so much time focusing on getting new business we sometimes forget about our existing customers. You certainly made it clear what we need to do to retain our existing customers." - Cheryl M., Vancouver IX.  Beyond price and quality, your customers value how they are treated. Only 12 -14% of customers leave for product reasons while 68% leave because of poor treatment by employees. "If you really want to understand how to create and sustain Customer Focus, this book is worth every penny."-Thomas W., Texas VIII. Only 4% of unhappy customers ever complain; 90% do not bother to complain and simply go elsewhere. Your customers are looking for maximum value when spending their hard-earned cash, particularly in this economy. "This book is a must for anyone who wants to put their organisation on the path to success! In fact, I purchased a copy for every one of my Managers." - Richard C., London VII.  80% of companies believe they deliver a superior Customer Experience however only 8% of their customers agree. Your customers make their buying decisions based on their perceptions of your organization, not your perception. "This book avoids theory and focuses on the...

Disclaimer : CBTopSites.com periodically updates the eBook / software information Thatscustomerfocus... full version from the publisher website or blog, so some information may be slightly out-of-date. Pirate software is illegal. Using crack, password, serial numbers, registration codes, key generators is illegal and prevent future development of Thatscustomerfocus... Edition. Direct Download links are available on the product web sites, torrent files or links from rapidshare.com, yousendit.com or megaupload.com are not present here.